Should you come across unpaid taxes, pay them. If your shipment in stuck in customs, first check with your carrier and make sure there are no unpaid taxes.Make sure you have your tracking number on hand, as it will help you shipper locate your package. Contacting the shipper will help you to identify if there is anything you can do to speed up your shipments time in customs. Generally, the best way to contact carriers is by phone, but beware, often carriers use premium rate numbers which can quickly become expensive. Often express shippers like DHL or FedEx will be able to have customs clear your shipment. What do I do if my shipment is stuck in customs?Įnsure that your shipment is actually stuck in customs. Make sure to read our guide, to get to know all the reasons package can get stuck in transit and whether to worry or not. Is your package stuck in transit with USPS, FedEx, UPS or Australia Post? If the items being shipped are prohibited or restricted, customs may delay or even destroy the package.You may owe taxes on the shipment, which will be released when you pay them.Most often, customs clearance documentation is incomplete, causing delays while customs coordinates with the shipper to gather needed information.There are three basic reasons your shipment could get stuck in customs: You can read more about what to do when your package gets stuck in customs. Order enough international items online, though, and you’re bound to run into this at some point. Having a shipment of yours held at customs is obnoxious. Why did my shipment get stuck at customs? However, if your parcel has passed its expected delivery date you'll need to contact your retailer/seller to open an enquiry. Most often when a parcels tracking has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel’s progress. Why has my parcel tracking stopped updating?
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